Shipping policy

SHIPPING

All orders are prepared manually and with the utmost care. The estimated order preparation time is 24–48 hours.

In order to minimize the environmental impact of shipments, orders are only dispatched two days a week, normally on Mondays or Tuesdays and Thursdays.

If you require urgent preparation and shipping, you can request it during the checkout process for an additional cost of €2. In this case, the order will be dispatched on the next business day. In addition, we recommend sending an email to hola@mulasupracosmetica.com with the subject line: “URGENT + order number”.

How much does shipping cost?

Shipping costs are as follows:

• €5.50 for shipments to mainland Spain
  (We offer free shipping on orders over €45)
• €11.00 for shipments to the Balearic Islands
  (We offer free shipping on orders over €60)

We are currently working to expand our shipping areas. For other destinations, you can check availability by contacting hola@mulasupracosmetica.com.

Who handles the shipping and what is the delivery time?

Shipments are handled through Correos Express and the estimated delivery time is 24 to 48 hours.

This period is calculated from the moment the order leaves our warehouse until it is delivered to the address provided during the checkout process.

If this option is not available when placing your order, you can request shipping with carriers other than Correos Express or delivery to a collection point by contacting hola@mulasupracosmetica.com in advance.

Mũla Supracosmetica is not responsible for delivery delays when these are due to circumstances beyond its control or in cases of unforeseeable circumstances or force majeure.

How can I track my shipment?

The shipping company will send you an SMS and/or confirmation email so that you can track your order online and check its status at any time.