Refund policy

RETURNS

Can I return a product or an order?

Yes. You can return products within 15 calendar days from the date the order is received by the customer or an authorized third party.

For health and hygiene reasons, products must be returned unused, unhandled, and unopened, in perfect condition and with their original packaging.

Once the products have been received at our facilities and we have verified that they are in proper condition, the corresponding refund will be processed. The amount will be refunded using the same payment method used for the purchase, minus the shipping costs.

To make the return, you may use the same box in which you received the order, ensuring that the product is properly protected during transport.

Return shipping costs will be borne by the customer.

To request a return, you must email hola@mulasupracosmetica.comsvg, indicating your order number. We will provide you with all the information necessary to process the return.

What happens if the product arrives broken or defective?

If any product arrives broken or defective, you must contact us by email at hola@mulasupracosmetica.com within a maximum of 24 hours of receiving the shipment, indicating the issue.

We will resolve the problem as quickly as possible.

If the package shows damage attributable to transportation, we recommend not opening it and reporting the issue as soon as possible, attaching a photograph to the email at hola@mulasupracosmetica.com.

In these cases, we also recommend refusing delivery by the carrier and informing them of the reason.

When the issue is attributable to transportation or the product has arrived defective, the return shipping costs and the cost of the replacement shipment will be borne by Mũla Supracosmètica.

PURCHASE TERMS

Cancellations

Once the purchase has been made, the order may be cancelled provided that it has not yet been shipped.

To request a cancellation, you must send an email to hola@mulasupracosmetica.com indicating the order number you wish to cancel.